Frequently Asked Questions
What can QualiFI AI do for my financial business?
Explore detailed answers about QualiFI AI’s voice solutions designed specifically for financial services to help you make informed decisions.
What are the main benefits of using AI voice agents in financial services?
AI voice agents reduce costs, handle routine queries autonomously, increase customer satisfaction, ensure compliance, and provide 24/7 support.
How can financial institutions implement AI voice agents effectively?
A structured rollout involving discovery, building, piloting, and governance phases ensures successful implementation while minimizing risks.
How does your pricing work??
Our pricing is usage-based and calculated by the average call volume your business uses per month. This ensures you only pay for what you actually use, making it cost-effective for businesses of all sizes. We offer predictable pricing based on monthly minute usage, with significant discounts for higher volumes. Contact us for a personalized quote based on your specific needs and expected call volume.
What compliance standards does QualiFIAI meet?
QualiFI AI meets the highest international compliance standards including:
PCI DSS – Payment Card Industry Data Security Standard
GDPR – European General Data Protection Regulation
SOC 2 Type II – Security, availability, and confidentiality controls
CCPA – California Consumer Privacy Act
CalOPPA – California Online Privacy Protection Act
POPIA – coming soon…
What type of financial businesses do you serve?
We serve a comprehensive range of financial institutions including:
Credit Unions Member services, loan applications, payment processing
Retail and Commercial Banks
Insurance Companies (Life, Auto, Health, Property)
Investment Firms (Wealth Management, Asset Management)
Fintech Companies (Digital Banking, Payment Processors)
Mortgage Lenders and Brokers
Credit Card Companies
Payday and Personal Loan Providers
Cryptocurrency Exchanges
Financial Advisory Services
Collection Agencies
Accounting and Tax Services
Etc..
How quickly can QualiFI AI implement the solution?
Implementation typically takes 1-2 weeks depending on complexity. Our process includes: initial consultation and requirements analysis (1-2 days), AI model customization and training (3-4 days), system integration and testing (4-6 days), staff training and go-live support (6-8 days). We provide dedicated project management and 24/7 support during implementation.
Can the AI handle complex financial conversations?
Absolutely. Our AI is trained in financial terms, regulations, and scenarios. It manages complex talks like loan applications, investments, insurance claims, compliance questions, and multi-step processes. The AI keeps context in long chats, asks clarifying questions, and escalates to human agents for special cases, preserving full conversation history.
Does QualiFI AI offer ongoing support and maintainence?
Yes, we provide comprehensive ongoing support including 24/7 technical support and monitoring, regular AI model updates and improvements, proactive system maintenance and optimization, compliance updates as regulations change, staff training and onboarding for new team members, and dedicated customer success management.
Contact QualiFI AI’s Expert Support Team Now
Gauteng, South Africa
+27 67 214 9706
support@qualifiai.com