Frequently Asked Questions
Explore answers about pricing, implementation timelines, integration, and security to help you understand how QualiFI AI supports your business operations.
What does QualiFI AI actually do?
We build automation and AI systems, using Zapier and complementary tools, that connect your existing business systems and eliminate repetitive manual work. This includes workflow automation, chatbots, system integrations, and document processing.
Do I need to already use Zapier?
No. Many clients come to us without any automation in place. We assess your current tools and processes during discovery and recommend the right setup, which is often Zapier-based given our certified partner status, but always fit to what you’re already using.
What industries do you work with?
We work with small businesses and professional services firms across a range of industries, including real estate, e-commerce, insurance, financial services, hospitality and travel, marketing, education and training, sales, HR, IT services, legal, and professional services and consulting. What we build, lead capture, CRM sync, chatbots, document workflows, applies broadly across sectors.
How much does a project cost?
Pricing depends on project scope and complexity. The best next step is a short conversation about your specific bottleneck, from there we can scope and quote accordingly.
Process & Implementation
What does the free operations audit include?
A 15–30 minute call where we map one high-friction workflow (usually onboarding or renewals), identify bottlenecks, and provide a written action plan showing what we’d change, what gets tracked, and expected operational impact. Limited to one workflow. Implementation quoted separately.
How long does a typical project take?
Most engagements run four weeks from discovery to launch: one week for discovery and strategy, one to two weeks for design and approval, one to two weeks for build and testing, then launch with ongoing support.
Do we need to change our existing tools?
No. We work with your existing CRM, email, document storage, and payment systems. If you’re using common platforms (Salesforce, HubSpot, Typeform, Microsoft 365, QuickBooks, etc), integration is straightforward.
What happens after launch?
Every project includes a team training session, step-by-step documentation, seven days of post-launch monitoring, and 30 days of included support. We also offer Ongoing Service for continued monitoring, updates, and optimization
Is my data secure?
Yes. We use encrypted data transfer, secure access controls, and a minimal access principle, only accessing your systems during setup and support. For regulated industries like insurance and financial services, we design workflows with FSCA (Africa) and FCA (UK) requirements in mind, with full audit trails.
What tools do you use?
We implement workflows using enterprise-grade platforms designed for business automation and conversational AI. You retain full ownership and control of your accounts. We configure and manage the workflows on your behalf.
What if something breaks?
With ongoing service, we monitor workflows daily. If an error occurs, you’ll be notified immediately, and we resolve issues within 4 business hours (priority support). Most issues are caught and fixed before they impact your operations.
Where are you based, and who do you work with?
We’re based in South Africa and serve businesses across Africa, the UK, and Europe.
Ready To Transform Your Business Operations?
Book a short call. We’ll identify the admin bottlenecks and give you a clear implementation plan.